Last updated: July 10, 2026
Open Lines uses the third-party service providers below to operate its AI receptionist platform. Each processes personal information only as needed to provide its function, under contractual confidentiality and security obligations. See our Privacy Policy for how we handle personal information.
| Provider | Purpose | Location |
|---|---|---|
| Twilio | Phone number provisioning and SMS delivery | United States |
| Vapi | AI voice call orchestration and transcription | United States |
| Deepgram | Speech-to-text (via Vapi) | United States |
| OpenAI | Language model — call summaries, lead extraction, and responses | United States |
| ElevenLabs | Text-to-speech voice (via Vapi) | United States |
| Supabase | Primary database storage and authentication | Canada (ca-central-1) |
| Pinecone | Vector storage for each agent’s knowledge base | United States |
| Firecrawl | Website content extraction to build the knowledge base | United States |
| Mistral | OCR for scanned/image documents uploaded to the knowledge base | European Union (France) |
| Stripe | Subscription billing and appointment-deposit payments | United States / Ireland |
| Square | Appointment-deposit payments (alternative provider) | United States / Canada |
| Resend | Transactional email (call summaries and account notices) | United States |
| Calendar booking, where the tenant connects their account | United States | |
| Microsoft | Outlook calendar booking, where the tenant connects their account | United States |
| HubSpot | CRM sync (optional integration a tenant may enable) | United States |
| Slack | Notifications (optional integration a tenant may enable) | United States |
| PostHog | Privacy-conscious product analytics | United States |
| Railway | Backend application hosting | United States |
| Vercel | Frontend application hosting | United States |
Because several providers are located outside Canada, personal information may be stored or processed abroad and subject to the laws of those countries. Questions about a specific provider can be sent to privacy@openlines.ai.
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